Frequently Asked Questions
How long does shipping take?
Orders are processed within 2-3 business days. Delivery usually takes 2-5 business days to the US, Australia, and Singapore. You’ll get a tracking link by email once your order ships.
What's your refund policy?
You have 30 days from delivery to request a return. However, used product are unable to be refunded.
What if my order arrives damaged or wrong?
Email us with your order number and a photo within 7 days of delivery. We’ll send a replacement or refund.
How long until I see results?
Skincare works with consistency. Many people notice smoother-feeling skin within 2-3 weeks, while visible changes can take 4-6 weeks. Results vary from person to person.
Can I use these products together?
Yes, our products are designed to work as a routine. If you’re also using strong actives like retinol or acids, introduce new products one at a time.
How should I store my products?
Keep them in a cool, dry place away from direct sunlight, with the cap closed tightly. Check the packaging for the period-after-opening symbol.